Welcome to the IP Whitelisting Setup guide. This article will walk you through whitelisting the Savant IPs with your network.
What Is IP Whitelisting?
IP whitelisting is a security measure that limits network access to specific IP addresses. It helps organizations protect themselves from unauthorized access and malicious intrusions. For example, businesses can use IP whitelisting to give access to specific tools and software to IP addresses they trust, like Savant.
New to IP Whitelisting? How to Work With Your IT Team
If you’re not familiar with network security or firewalls, don’t worry – most companies handle this through their IT or Network Security teams. Here’s what you need to know before reaching out to them:
What it is: Whitelisting means giving Savant’s application permission to connect to your systems from outside your network. This usually happens in your company’s firewall.
Who to contact: Your IT team (often through a help desk or ticketing system). The right group may be called Network Security, Infrastructure, or System Administrators.
What to ask for: Share Savant’s list of IP addresses (below) and request that they be whitelisted in your firewall so Savant can securely connect to your databases, file systems, or apps.
Beyond the firewall: Some applications and databases also require their own IP whitelisting settings in addition to the firewall. Let your IT team know you’re connecting Savant to these systems so they can confirm what’s needed.
Ports matter too: Databases and apps only accept traffic through certain "ports." Savant’s connector guides outline the ports we use, but your IT team will know best which ones should be open.
👉 Copy/Paste for your IT ticket:
Savant is a SaaS application hosted outside our network that needs to securely connect in to <System Names>.
Please whitelist the following Savant IP addresses in our firewall:
<List IPs from below>
Also, please confirm if any additional database or application-level IP whitelisting and port settings are required for this connection.
This step is typically quick for IT teams, and once done, Savant will be able to connect securely.
How to Whitelist Savant's IP Addresses?
If your network is configured to only allow access from certain IPs, provide these IP Addresses to your IT and Network Security teams to include in your whitelist.
Savant worldwide app:
35.188.163.165
35.188.99.19
34.46.155.110
34.121.47.99
Savant EU app:
34.22.229.169
34.79.28.74
34.34.155.68
35.205.22.229
This simple step should ensure that Savant can access your databases, file systems and business apps. We hope you enjoy your Savant experience and please reach out to our Support with any questions!
How to Troubleshoot Firewall Issues?
If you encounter connectivity issues while trying to access your SQL database, a firewall might be blocking your connection. Here's a simple guide to help you troubleshoot and resolve such issues.
Step 1: Identify the Error Message
When facing firewall issues, common error messages you might see include:
"Timeout"
"Server not responding" These messages often indicate that the request to the server is being blocked or not reaching the SQL database.
Step 2: Test Server Whitelisting
To verify if the server IP is whitelisted and accessible outside of your internal network:
Use a database management tool like DBeaver.
Attempt to connect to your database without using a VPN.
If you can successfully connect, the server is properly whitelisted. If not, proceed to the next step.
Step 3: Check the Server IP Address
Ensure that the IP address or URL you are trying to connect to is:
A public facing IP address and not a private IP.
This means the IP should be reachable from outside your company's internal network.
Step 4: Further Actions
If you have followed the steps above and still cannot connect, consider contacting your IT department to:
Ensure the firewall settings are correctly configured to allow traffic to and from the SQL server.
Verify that the correct ports are open for SQL database connectivity.